Refund & Cancellation Policy
Last updated: 2026-09-17 · Hoshino Pte. Ltd. (Singapore) · support@hoshino.com
Try before you pay
Hoshino’s Collector plan is free, forever — honest pricing and the core tools at no cost. We recommend using it to decide whether a paid plan is right for you before you subscribe.
Cancel anytime
You can cancel a paid subscription at any time from your account settings or by emailing support@hoshino.com. When you cancel:
- your plan stops renewing;
- you keep full access until the end of the period you’ve already paid for; and
- you are not charged again.
Refunds
In line with standard practice for subscription tools, paid subscriptions are non-refundable, including renewal charges and unused time within a period (you keep access to the end of it instead). Because you can try Hoshino free and cancel any time before a renewal, there are no surprise charges.
Billing errors
If you were charged in error, charged twice, or charged without authorization, contact us and we’ll investigate and refund any genuine billing error promptly.
How refunds (for billing errors) are issued
Approved refunds are returned to your original payment method through Stripe, typically within 5–10 business days depending on your bank.
Your statutory rights
This policy is in addition to any non-waivable refund or consumer-protection rights you have under the law of your place of residence.